Return Policy

Last updated November 1, 2026

Everything we make is built for your department, your crew, or your event. Because every order is custom, we can’t take returns or exchanges on custom items. But if we mess something up, we’ll make it right.

If Something’s Wrong With Your Order

If your order shows up with a misprint, a defect, the wrong item, or a mistake on our end, we’ll reprint or replace it at no cost to you.

Email info@jobtowngraphics.com within 7 days of delivery with:

• Your order number
• Clear photos of the problem
• How many pieces are affected

We may ask you to send the items back before we reprint. If we do, we’ll cover the return shipping.

What We Can’t Take Back

• Custom orders that match the proof you approved (spelling, names, dates, numbers, colors, size, and placement)
• Items that have been worn, washed, sewn on, applied, or altered
• Slight color differences between your screen and the finished product. Thread, ink, enamel, and vinyl can look a little different in person.
• Orders where the shipping address was entered wrong
• Normal wear and tear

Check Your Proof

Every custom order gets a proof before it goes into production. Please check it carefully. Look at every name, date, badge number, and color. Once you approve it, we make it exactly as shown.

Cancellations

You can cancel any time before you approve your proof. We’ll refund your payment minus any design or artwork time already completed.

Once your proof is approved, your order goes into production and can’t be canceled.

Badges

Custom badges are made to order by the manufacturer and can’t be returned. Warranty and repair claims go through the manufacturer, and we’ll help you handle it from start to finish. Just email us.

Damaged or Lost in Shipping

Check your package when it arrives. If the box is damaged or anything is broken, take photos before you open everything up and email us within 7 days. If a package is lost, we’ll work with the carrier to track it down or get it replaced.

Refunds

If a reprint won’t work for you (for example, your event already passed), we’ll talk it through and refund you if it’s our mistake. Refunds go back to your original payment method and can take 5 to 10 business days to show up. Shipping charges aren’t refunded unless the problem was on us.

Questions

We’re a small shop and we answer our own email. Reach out anytime at info@jobtowngraphics.com.

Jobtown Graphics is a DBA of David B. Walker Designs, LLC.